Customer Support
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(FAQs)
What is the difference between refined and unrefined sugar?
Unrefined sugar is brown in color with varying texture and a hint of molasses. Our fine sugar is made from quality raw cane sugar with white and consistent crystalline texture. Our refined sugar dissolves more quickly and has an extended shelf life, making it a perfect choice for F&B manufacturers.
Is your sugar gluten-free?
Yes, all our sugar is gluten-free and can be used by people coeliac disease or gluten intolerance.
Does sugar expire?
Refined Sugar has minimal moisture content, serving as a natural preservative that makes it resistant to microbial growth. When stored under recommended conditions, it can essentially last forever.
Does your sugar contain sulfur dioxide?
No, our products contain no sulfur dioxide. At Durrah, we follow a chemical-free production process, making our sugar pure, safe and healthy, for further information, visit our health and safety section.
Does your sugar contain animal bone char?
We don't use animal bone char in production. Instead, our decolorization process uses lime and CO2 to attain the desired results. For more information, kindly visit our production page.
Can I use your products as my everyday sugar?
Yes, both of our products (Albayt, Red Sea) can be used for everyday use.
What is the difference between sugar and Albayt?
However, you will find our Albayt products in Saudi Arabia while our Red Sea products are available in GCC countries, Palestine and Jordan.
Can Vegeterians/Vegans use your products?
Yes, Our products are perfect for vegeterians and vegans as no animal content is used in the manufacturing process of our products.
Is your product Halal?
Our products are 100% Halal and come with HALAL certification from the Saudi Food and Drug Authority (SFDA).
Where can we buy your products?
Our products are available at all main retailers in Saudi Arabia.
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